Spa Terms & Refund Policy

Before you book your appointment KINDLY read our Policy:
Children are NOT ALLOWED in the spa. We accept cash for the remaining balance or 4% credit card fee will be add to your balance. No cell phones are allowed in the treatment rooms. Setting an appointment is reserving time exclusively for you. Not honoring that reservation of time or being late inhibits that person from utilizing their time to earn money. Please be considerate of this when you have made an appointment.
You must give us 24 hour notice if you need to change/cancel your appointment. This gives us the chance to schedule another client in your place. A 50% fee will be charge for clients who do not show up/fail to give sufficient notice for scheduled appointment. You are only allowed to reschedule your appointment ONCE! With traffic the way it is in New York City, there is a 10-minute arrival grace period allowed for all appointments. All persons arriving beyond the grace period will need to rescheduled or worked with the walk-ins and assessed a late fee. There are no refunds or exchanges on any products or services. All appointments must be rescheduled via email within 24 hours of written or verbal cancellation of original appointment. Can only reschedule your appointment once.
All service sales and gift card sales are final. Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged. Refunds will be issued in Store credit only. Store credit must be used the same day as the return. At Natrabella Skincare’s discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.

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